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Service Quality Standards (SQS)

Effective Date: [2024 November 30th]

At [CryptoProcessor.ai], we are committed to providing a reliable and seamless experience for our users. This Service Quality Standards (SQS) document outlines the principles, guidelines, and practices we adhere to in delivering our cryptocurrency payment gateway services.

1. Scope of Services

Our services include:

  • Secure and efficient cryptocurrency payment processing.
  • Integration with eCommerce platforms and ERP systems.
  • Transparent pricing and volume-based discounts.
  • Real-time transaction reporting and analytics.

2. Service Availability

  • Our platform is designed to maintain 99.9% uptime for uninterrupted service.
  • In the event of planned maintenance or updates, we will notify users in advance via email or dashboard alerts.
  • Unplanned outages due to technical issues will be resolved with the highest priority.

3. Transaction Handling

3.1 Accuracy

  • All transactions are processed based on the wallet address and amount provided by the user.
  • Users are solely responsible for ensuring the accuracy of transaction details, including the recipient's wallet address and the payment amount.
  • Once a transaction is initiated and confirmed on the blockchain, it cannot be reversed or modified.

3.2 Incorrect Payments

  • Due to the nature of blockchain technology, we cannot refund or retrieve payments sent to incorrect wallet addresses.
  • It is the user’s responsibility to double-check all transaction details before confirming a payment.

Recommendations for Avoiding Errors:

  • Use QR codes or copy-paste wallet addresses to minimize input mistakes.
  • Verify the transaction details carefully before confirmation.

3.3 Refund Policy

  • Refunds are not processed by us as funds are deposited directly into the user's wallet.
  • For disputes or incorrect transactions, users must contact the recipient directly.

3.4 Support for Transaction Errors

  • If you believe there has been a system error (e.g., incorrect fee calculation), please contact our support team immediately for investigation.
  • While we cannot issue refunds, we will assist in providing transaction details or logs to help resolve disputes.


4. Security Measures

4.1 Data Protection

  • We implement advanced encryption protocols to secure sensitive user data.
  • Transactions are processed on blockchain networks, ensuring transparency and immutability.

4.2 Account Security

  • Users are encouraged to enable Two-Factor Authentication (2FA) for additional account security.

4.3 Fraud Prevention

  • Suspicious or fraudulent transactions may be flagged and held for review.

5. Pricing and Fees

Our pricing is dynamic and volume-based:

6. Support and Resolution

6.1 Support Availability

  • 24/7 Support: Our team is available around the clock to assist with any issues.
  • Contact us via email, live chat, or phone for prompt assistance.

6.2 Response Times

  • General inquiries: Within 24 hours.
  • Critical issues (e.g., transaction failures): Immediate priority.

7. Limitations of Liability

7.1 Blockchain-Related Issues

  • We are not responsible for delays, failures, or losses caused by blockchain network issues, including congestion or high fees.

7.2 User Responsibility

  • Users are responsible for securing their wallets, private keys, and accurate transaction details.

8. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters.
  • Power outages or infrastructure failures.
  • Acts of government or regulatory changes.

9. Amendments to SQS

We reserve the right to update this document to reflect changes in our services or operational standards. Updates will be communicated via email and posted on our website.

10. Contact Us

For questions or concerns about this SQS document, please contact us: